How to submit request for a missing notice from USCIS

It is becoming too common for USCIS to lose, not send, or misplace important notices of clients. These notices include requests for evidence, approval notices, and even documents that do not show a purpose on the USCIS case tracker (https://egov.uscis.gov/casestatus/landing.do). Additionally, it is becoming increasingly harder to get a copy of the document as the attorney of record and our requests are often going to be responded to. 

For this purpose, we are providing instructions for clients to also ask for their duplicate notice as there is a different box to check for applicants and petitioners. Hopefully, USCIS is more responsive to direct inquiries from the persons the documents belong to. 

If you are looking for a duplicate copy of a notice, please use these instructions to have the document sent directly to you. Please note, that in most circumstances, the attorney of record does not receive original notices. These notices go directly to the petitioner. 

Instructions to request a duplicate copy of a USCIS notice. You will need the following information, most of which is on your receipt notice: 

• Case receipt number: Usually starts with EAC, WAC, or SRC

• Date Case Was Filed: Received date on the receipt notice

• Type of Petition that was filed

• Item not received: Approval Notice, Request for Evidence, etc

• Your email address

• The applicant’s birthdate

• Desired Mailing Address (if new, also please fill out AR-11 form to ask for address change https://www.uscis.gov/ar-11

Go to the following website: https://egov.uscis.gov/e-request/Intro.do

Click did not receive notice by mail

Input all of the requested information

Select requested by applicant/petitioner

Finally you will get a confirmation page with a case number. Please copy that in case you need to follow-up with a call to USCIS which can be done at this number 1-800-375-5283.

This same method can be used to correct typographical errors in the notice as well.